Collected Information
LDPS may require customers who register to use the services ("Services") offered
on our Website to provide us with contact information, such as their name,
company name, and email address, and financial qualification and billing
information, such as a credit card number. PLEASE NOTE that LDPS or
any of its agents will NEVER request a phone number from its
customers as LDPS has a STRICT policy on direct contact with its
customers or potential customers unless the customer or potential customer
requests LDPS or an LDPS agent to do so and willingly provides a contact
number. Any information provided to LDPS or and LDPS agent SHALL NOT
be given to any third-party agencies or any agency that operates externally to
LDPS for any reason outside legal obligations. All financial and billing
information that is collected through the Website is used solely to check the
qualifications of potential customers and to bill for Services.
LDPS allows its customers to have full control over the services it provides.
LDPS will not interrupt the customer experience unless directed to do so.
An example of such disruption would be in the event a User's ID has been locked
out of the system, a request is made to reset a password, or other relevant
assistance is requested by the customer. Registered customers will be
invited to receive an email newsletter via the email address that is contained
in the user's profile. Customers will be provided with a mechanism to opt
out of receiving the email newsletter through their User Profiles. This
will also apply to any other types of communication offered by LDPS.
LDPS uses a third-party intermediary to manage the credit card processing.
This intermediary is solely a component in the process, and is not permitted to
store, retain, or use the information provided, except for the sole purpose of
credit card processing on behalf of LDPS. LDPS may allow a third-party to
list content on the Website, but those parties are not permitted to collect any
customer information for their use or on behalf of LDPS. LDPS WILL NOT
disclose any customer information with said parties.
Customers of the Services provided by LDPS will use the Website to host data and
information ("Data") of their internal projects. LDPS will not review,
disclose, distribute, print, reference, or make accessible any customer Data
unless required by law to do so. Data may be accessed by LDPS or an LDPS
Agent for the intent of resolving any issues the customer is experiencing, a
support issue, a suspected violation of the Usage Policy, or if legally bound to
do so. Because LDPS allows its customers full control over its user
profiles and other key information, it is the sole responsibility of the
customer to maintain and protect the security and confidentiality of the
information contained in their users' profiles! Such information would
include user passwords, Group Keys, or other information that would grant access
to their Data.
LDPS may also collect information from visitors and customers of the Website,
such as Internet addresses. This information is collected and logged to
help diagnose technical problems, and to administer the corporate Website in an
effort to constantly improve the quality of the Services. LDPS may also
track and analyze non-identifying and aggregate usage and volume statistical
information from visitors and customers. This non-identifying
information may be provided to a third-party.
Security
LDPS utilizes some of the most advanced security technology available for the
Internet today. When you access our site and products using Netscape
Navigator 7.0 or Microsoft Internet Explorer 6.0 or higher, Secure Socket Layer
(SSL) technology protects your information using both server authentication and
data encryption, ensuring that your data is protected, secure, and only
available to registered and authorized Users on your project and within your
organization. Your data is completely invisible and inaccessible to
unwanted eyes (including any competitors).
When you create the necessary Users IDs for your projects, LDPS provides each ID
with a unique identification number and ensures that the User ID itself is
unique. All Passwords are encrypted based on industry standards to ensure
the best possible security available. LDPS issues a session cookie to
record encrypted authentication information for the duration of a specific,
individual session. The session cookie does not include User ID or
Password information, but instead implements more advanced security methods
based on dynamic data and encoded session IDs.
Furthermore, LDPS is hosted in a secure environment that uses firewalls and
other advanced technology to prevent interference of the User experience or
unauthorized access from outside intruders.
Cookies
LDPS has ensured that when a customer interacts with the Website that their
experience is easy and meaningful. Upon visiting the corporate Website,
the server sends a cookie to your computer. Cookies are files that web browsers
place on a computer's hard drive and are used to inform our server if the
visitor or customer have previously accessed the Website.
By themselves, cookies do not identify an individual user personally. They
contained information about the user's browser. Therefore, you are
anonymous to LDPS until your register to use the Services. There are
typically two (2) varieties of a cookie: Session-based and Persistent-based.
A Session-based cookie only exists during an online session. A
Persistent-based cookie remains on your computer's hard drive and contains
information such as the browser's unique identifier. Upon closing your
browser, the Session cookie is removed from the computer's hard drive.
While LDPS solutions offer its users an option to have a Persistent-based
cookie, this feature is not the default and requires the user to make a
selection for the solutions to operate in this manner. Only LDPS and its
authorized agents can view and utilize this information and said information
will only be used to identify and validate that the user is an actual LDPS
customer or visitor to the Website. The default of the solutions is set to
a Session-based cookie. This cookie will contain encrypted information
that will allow the LDPS system to uniquely identify a user while they are
logged in. This information will allow LDPS to process any online
transactions or requests. Session-based cookies also allow LDPS to ensure
the user is who they say they are after they have logged into the system.
PLEASE NOTE that users that have disabled "Cookies" in their browsers
will be allowed to visit the corporate Website, but they WILL NOT be able
to use any of the Services offered.
Opt-Out
LDPS offers its customers the ability to opt-out of any of the Services it
provides individually or as a whole. In the event the user or experiences
problems with opting-out of any of the Services provided, they can contact an
agent of the LDPS Support Team for assistance. It is the policy of LDPS to
OFFER it Services and thus, you will never be directly contacted by LDPS
or an LDPS Agent pushing any of our Services. LDPS will tastefully promote
its Services and allow the user to register to use said Services with an easy
ability to Opt-Out whenever they desire to do so.
In the event a customer Opts-Out of any of our Services, LDPS will continue to
protect that customers Data. Should the customer make a request for their
Data, LDPS will use its best efforts to provide said Data to that customer upon
authenticating the request. Otherwise, the Data will be archived using
corporate best practices of Archiving Data and Backup & Recovery procedures.
Third-Party Sites
The LDPS corporate Website may contain links to other websites. LDPS is
not responsible for the Privacy, Usage, or Security policies of third-party
websites. LDPS is also not responsible for the practices of third-party
businesses or the content provided on those websites. It is the sole
responsibility of the user to protect their private and confidential information
secure from unauthorized requests on all third-party websites.
Additional Questions
Should a customer or a potential customer have any questions regarding any of
the LDPS policies, they should direct their questions to
support@ldp-solutions.com.
Those requests will be routed appropriately based on the question contained in
the email. And while LDPS makes use of leading edge technologies, we do
have a forty-eight (48) hour response policy to respond to all inquiries
submitted via email. It is important to note that this window of time is a
worst case scenario reserved for times of high volume. If you notice a
significant delay in response or should you require immediate attention, LDPS
does offer support using other avenues such as real-time chat, community
bulletin board, or the online support database which all Services have direct
links to.